30 Day Money Back Guarantee & Refund Policy
At Wiliot, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, please post on the Wiliot Community Forum. Questions will be answered within 24 hours.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of kit delivery. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
While Wiliot and our payment processor will submit the refund immediately and make every attempt to process the refund as quickly as possible, your financial institution can take up to 20 days for the refund to reflect in your bank account.
Requesting a Refund
To request a refund:
- Send an email to email@example.com
- Use Refund: Order Number as the subject of the email
- Please provide in the e-mail body a reason for the request for the refund
Upon reviewing the request, we will be in touch about processing your refund.